Reviews

350+ 5-star reviews A 5.0 average, all on Google

Most broking firms will tell you they look after their clients. We would rather show you. This page holds every kind of proof we have: video stories from real clients, written Google reviews and NPS survey responses quoted word for word, and the numbers that sit behind them.

Some brokers charge for their advice. We expressly do not. Our service costs you nothing, and everything we recommend is explained in plain English before you decide a single thing.

350+

5-star Google reviews

5.0

average rating

5,500+

clients helped

$2 billion

in lending settled

Client stories, on camera

Hear it straight from our clients

These clients were generous enough to tell their story on camera. Press play on any of them.

HafsaFirst Home Buyer
Jake & AnnieFirst Home Buyers
Jessica & StephenFirst Home Buyers · New Build
VanessaRefinance
JasonRefinance
NickRefinance & Investment
AbelConstruction Loan
SunSelf-Employed Property Investor

Straight from Google

What the written reviews say

Google
“WOW!! Sergio & his team delivered nothing but exceptional service. Application completed and approval received in days.”
Natalie H · Google review
Google
“When people say Sergio is a wizard, he really is. I did not think it was possible to get pre-approved that fast.”
Google reviewer · Google review
Google
“Service like no other! I've never had a mortgage broker so on the ball. Great advice, friendly and professional.”
Google reviewer · Google review
Google
“Told him about a complicated financing scenario. He told us step by step the best way to proceed. I'd recommend him to anyone!”
Google reviewer · Google review
Google
“Outstanding service. No question was too much and no call was ever a bother. His response time reflected his work ethic.”
Phil V · Google review
Google
“I have confidently told family and friends. They all said the same thing: Sergio is so much better than my old broker.”
Lachlan C · Google review
Google
“Refinanced a construction loan as first home builders with no knowledge. He made the process easy and smooth.”
Google reviewer · Google review
Google
“Always extremely responsive and willing to go that extra yard. I could not recommend his service enough.”
Google reviewer · Google review

Every Google review quoted on this page is a real, verified review, reproduced word for word from our public profile.

From our client surveys

What clients told us, 10 out of 10

Our customer satisfaction survey has Brokerage & Co ranked with an astonishing NPS score and some wonderful feedback. Below is a small sample of our reviews, all as they were written.

10/10
“Alex is the best! He provided excellent assistance throughout every step of the process and helped make the successful loan approval possible within a very impressive timeframe. Thank you so much, Alex, for all your support and guidance. It was greatly appreciated.”
Parth · NPS survey, Sept 2026
10/10
“Fedi has been such a great support from day 1, from getting our dream house to assisting us with refinancing our property. He made the workflow smoothly and patiently explained thoroughly the process. He easily lend his time whenever me and my partner unsure of certain things. We had such a great and positive experience working with him. We will recommend to our friends who planned to have a future home. Looking back, it was a great decision in choosing Brokerage & Co and have Fedi as our broker.”
Jennifer · NPS survey, August 2026
10/10
“Fedi is the best, he keeps in contact through the entire experience. Any questions we have Fedi has the answers and if he didn't know he found out. Very happy with the Brokerage & Co staff and with Fedi!”
Nicholas · NPS survey, July 2026
10/10
“I couldn't speak highly enough of our broker Fedi, he has gone above and beyond to explain everything in depth. As first time home buyers it is very daunting and anxiety inducing at times but Fedi has made it easy and made us feel comfortable at every step. I would absolutely recommend him to anyone with full confidence. With having no knowledge in this industry having someone who we could trust was extremely important.”
Madison · NPS survey, June 2026
10/10
“We gave our broker a 10/10 because their customer service and support throughout our entire journey were truly exceptional. From the very beginning, they maintained constant communication, kept us updated at every stage, and always made sure we were fully informed and in the loop. Even after we experienced a rejection, they never gave up on us. Their ongoing perseverance, dedication and determination to find a way forward meant so much to us. Exceptional service from start to finish. A well-deserved 10/10!”
Soheilla · NPS survey, August 2026
10/10
“The exemplary service given by Sergio & team at a most critical & difficult financial moment in our small business journey was delivered in a timely manner with great support. Pragmatic personal & thoughtful guidance by an experienced financial professional, we are now able to continue to navigate our journey confident in the knowledge we now have the advice of Brokerage & Co.”
Gavin · NPS survey, August 2026
10/10
“This is the second time we've worked with Sergio and his team, and I honestly can't speak highly enough of them. From the very beginning, they made us feel like more than just another client. They genuinely care about helping people and finding the best outcome for their clients, not just making money for themselves. The whole process was smooth, stress-free, and we always felt supported and kept informed. If you're looking for a broker who truly has your best interests at heart, I would recommend them 100 times over.”
Kayla · NPS survey, June 2026
10/10
“Dean from Brokerage & Co was extremely helpful and professional throughout the whole mortgage process. He explained everything clearly, answered all my questions, and made the finance approval process much easier and less stressful. His communication was excellent, and he kept me updated at every step. I highly recommend Dean and Brokerage & Co to anyone looking for a reliable, knowledgeable, and supportive mortgage broker. Great service from start to finish.”
Akash · NPS survey
10/10
“Dean was so, so, so fantastic to work with! As first home buyers, we really had no idea what we were doing, but he made the entire process feel easy to understand. He took the time to explain everything clearly, answered every question with incredible patience, and never made us feel like we were asking silly questions. Throughout the whole journey, Dean was honest, reassuring, and genuinely had our best interests at heart. He listened to all of our worries and anxieties and always took the time to put our minds at ease. We never felt rushed, he was always happy to chat things through until we felt confident. His communication was outstanding, keeping us updated every step of the way, and he was always quick to respond whenever we needed him. On top of being incredibly knowledgeable, Dean is also a genuinely friendly and authentic person who made what could have been a very stressful experience feel exciting instead. We honestly couldn't recommend Dean more highly. If you're looking for someone who is knowledgeable, trustworthy, patient, and truly cares about getting the best outcome for you, he's your person. Thanks so so much Dean!!!”
Jordan · NPS survey
10/10
“Overall our experience with Brokerage & Co has been a great one. We've had excellent communication throughout the process of obtaining our home loan, we have been updated at every step, which has been great as it can be a long process, so it's been so good knowing where we are at for each stage of the journey, as well as fantastic customer service from the team. Thank you.”
Amy · NPS survey, July 2026
10/10
“They go above and beyond to find the right financial solutions for their clients, taking the time to understand your needs and secure the best possible outcome. Their professionalism, knowledge, and dedication make the entire process smooth and stress-free.”
Brandon · NPS survey, June 2026

The client-for-life mentality

Why the reviews look like this

The loan settles. The relationship doesn’t.

We’re proud of this rating, but we don’t think it’s an accident. It goes back to something we never lose sight of: look after every client for the long term, not just to the settlement. Here’s what that looks like day to day, in four habits.

  1. 1

    Advice that costs you nothing. You never pay us for advice, so there is no bill riding on the outcome and no reason to rush you toward a decision.

  2. 2

    Education before paperwork. We explain how a loan is structured and why, in plain English, so you understand the decision you are making rather than just signing where the tabs point.

  3. 3

    A named broker, start to finish. You deal with the same person from the first chat through to settlement, which is why so many reviews mention the brokers by name. You can meet them on the team page.

  4. 4

    We stay after settlement. Incomes change, plans change, the market moves. We keep in touch and check the structure still fits your life, because settlement is the start of the relationship, not the end of it.

Behind all of that sits a panel of 50+ lenders, so a recommendation comes from genuine choice rather than whatever a single bank happens to offer that week.

The Brokerage & Co team

Where to go from here

The approach does not change with the loan type. It is the same whether you are buying your first home, refinancing, or comparing your options side by side.

Early in the journey and just want a feel for the numbers? Our borrowing power calculator is a sensible first step. When you are ready to talk to a person, send us an enquiry and one of our brokers will be in touch.

Experience it yourself

Reading reviews is a good start. Having your own story worth telling is better. The first conversation happens in plain English, with no obligation.

Call usDiscovery call